Starting the Conversation about Flash Wireless–Part 2


In Part 1, we discussed the types of questions to ask customers to begin the conversation about Flash Wireless. Now we are going to show you how to keep that conversation going.

From the conversation so far, you should be able to place the potential customer into one of three segments:

Data Essentials–Data (and to a lesser extent, voice) performance really matters. This segment is willing to trade performance for budget. Flash Green (and, in most metro areas, Flash Purple) are the most likely networks for this segment. If the word Hotspot comes up, be prepared to discuss the inclusion of Hotspot in our Unlimited and Family Plan offerings.

Connectivity on a Budget–Most families are in this segment. Budget is more important than data performance, but, in most cases, they will not compromise on voice and text connectivity, especially in their home or office. This segment is more open to Voice over Wi-Fi solutions (coming soon to all of our networks), and are more open to adopting new technologies if they can save money. Note: this segment also has a budget for television, broadband, and energyListen carefully.

Low Loyalty/Usage/Dependence–“I have a cell phone.”  While their stories are not as glamorous as other segments, this segment is the most likely to say “yes” to help out a family member or friend. They tend to use less data, but still expect a dependable, easy to activate, and easy to maintain service. The most important follow up question for this segment is “When did you buy your cellphone?” as they have Galaxy SIII, S4 and iPhone 4S makes and models. While budget still matters, most of these customers do not realize the drastic improvement a new device can make to their experience. If the customer is open to a device upgrade, strongly suggest a make/model that is compatible with Flash Green. A 2 Gigabyte (GB) plan for $39 is likely to be more than sufficient for their needs.

After determining the individual’s smartphone dependency/identity as well as their constraints, don’t forget to ask “Where will you use this service?” This is really important, particularly when qualifying a customer for Flash Yellow or Purple. If the customer is in the Low Loyalty/Usage/Dependence segment and they are open to a device upgrade, don’t fight the coverage advantages of Flash Green. The price is the same for 2 GB regardless of network used.

Use the Strongest Markets maps located in the Flash Playbooks on ACN Compass. We spend a lot of time analyzing information from the best third-party providers, and our Strongest Market designation is highly accurate when the customer is using a new device. For example, it might be easier to sell a customer an Unlimited Plan on Flash Yellow in Ft Myers, FL (or Jackson, MS or Indio/ Palm Springs, CA or many other cities). But the experience will be dramatically better and your commissions will last longer if you put them on Flash Green.

Many of you have seen the RootMetrics app demonstrated at the events (type in “Coverage Map” in your app store browser – iTunes here and Android here). While we will cover this app in an upcoming video, Coverage Map provides the best network qualification for data and voice coverage for newer devices. If performance on a particular block or neighborhood is important, this app will be extremely useful to your customers.

The most important thing is to listen and position the best Flash Wireless product for their needs. Don’t try to change an Apple customer to Android unless they express a desire to try a new operating system. Don’t try to sell Unlimited data if the customer does not show signs of high data usage – unlike the major carriers, Flash Wireless prominently offers 2GB, 3GB, and 6GB plans. Each well-placed plan with a newer device on the right network produces a Flash Wireless promoter. You are one conversation away from turning this into a reality!

We want to hear how you start the Flash Wireless conversation.  Send your thoughts and comments to and if we select your input for a future article, we’ll comp you or your customers a free month of service.  Thanks again, and happy selling!

ACN’s World Headquarters Turns Pink for Breast Cancer Awareness Month


Concord, NC (October 2017) – In honor of breast cancer awareness month, ACN Inc., the world’s largest direct seller of telecommunications, energy and essential services for home and business, participated in “Queen City in Pink”.

Charlotte, NC, area companies including ACN, illuminated their buildings with pink lighting as a reminder to stay vigilant in the fight for a breast cancer cure. These efforts show support for the community’s survivors of breast cancer and honor those who have been affected by or lost their lives to the disease. Last year, 166 Charlotte businesses participated in the event that is organized by CREW Charlotte–a leading networking organization of professionals engaged in commercial real estate in the Charlotte region.

On Friday, October 20th, ACN employees donned pink gear to raise awareness for breast cancer.  “ACN is pleased to once again show its support in the fight against breast cancer,” said Greg Provenzano, President and Co-Founder of ACN. “We certainly want to create awareness in our community, but more importantly, we want to remember and honor those who have been affected by the terrible disease.”
About ACN, Inc

Founded in 1993, ACN is the world’s largest direct seller of telecommunications, energy, and other essential services for residential and business customers. ACN provides the services people need and use every day including phone service, wireless, energy, merchant services, television, security and automation and High Speed Internet. ACN operates in 25 countries with offices located throughout North America, Latin America, Europe, Asia and the Pacific. For information on ACN’s home-based business opportunity, visit

About CREW Charlotte

CREW Charlotte consists of a diverse group of professional women and men engaged in commercial real estate and related service industries. There are a wide range of disciplines represented within CREW Charlotte, including real estate brokers, attorneys, bankers and title industry professionals to engineers, developers, and architects. CREW Charlotte was founded in 1990, and its core purpose is to influence the success of the commercial real estate industry by advancing the achievements of women. Our meetings facilitate the exchange of information and ideas concerning the commercial real estate industry. We strive to provide additional opportunities and advancement for our members through education, networking, recognition and leadership.


The ACN Reviews Are In: Hornets My Hero Gala a Success!

My Hornets Gala

October 19, 2017 Concord, NC- ACN, Inc., the world’s largest direct seller of telecommunications, energy and essential services for home and business – donned their tuxes, tennis shoes, gowns and diamonds in support of the Charlotte Hornets My Hero Gala. The annual event to benefit the Charlotte Hornets Foundation and Novant Health Community Care Center marked their 10 Year Diamond Celebration on October 14, 2017. The ACN Reviews are in and this years My Hero Gala was a success!

ACN sponsored the Player Introductions portion of the evening, as well as 8 “Bigs” and 8 “Littles” from the Charlotte chapter of Big Brothers Big Sisters who attended on ACN’s behalf and escorted Hornets team members on stage. “It’s an honor and a privilege to support the Charlotte chapter of Big Brothers Big Sisters because supporting the community in which we live, work and play is part of the fabric of who we are as a company,” Robert Stevanovski, ACN Co-Founder stated. “We believe that if we can help make just one life even a little better, then it will have all been worth it.”

More than 600 guests descended upon the Spectrum Center in Charlotte, NC in their finest attire and decked-out tennis shoes. The event featured the entire Hornets team and coaching staff. Pardon the Interruption Co-host, Michael Wilbon, served as the evening’s host.

An important part of the My Hero Gala is to award individuals for their contributions to the Charlotte community. The 2017 honorees were Joan F. Lorden, Provost and Vice Chancellor for Academic Affairs at the University of North Carolina Charlotte; Kay Carter, CEO of Second Harvest Food Bank Metrolina; Bert Scott, Senior Vice President Population Health and Value Based Care Novant Health; John Falkenberry, President & CEO USO of NC; and William Manning, Charlotte Advisory Committee Chair, USO of NC and Senior Vice President, Senior Relationship Manager, Bank of America.

ACN is a regular supporter of Big Brothers Big Sisters and has sponsored “Littles” to attend the My Hero Gala for the past 4 years providing them with tuxes and dresses to wear to the event. ACN has worked with Big Brothers Big Sisters of Charlotte for over 6 years and sponsors several of their events including their Big Day at the Lake event and Bowling for Kids Sake event.


About ACN, Inc.

Founded in 1993, ACN is the world’s largest direct seller of telecommunications, energy, and other essential services for residential and business customers. ACN provides the services people need and use every day including Digital Phone Service, Local & Long Distance, Wireless, Energy, Merchant Services, Television, Home Security & Automation, High Speed Internet and Technical Support. ACN operates in 25 countries with offices located throughout North America, Europe, Asia and the Pacific. For more information on ACN’s home-based business opportunity, visit


About the Charlotte Hornets Foundation

The Charlotte Hornets foundation is committed to inspiring a philanthropic culture and strengthening the Charlotte region through intentional partnerships, charitable giving and social projects in the areas of Education, Wellness, Hunger and Military Care. For more information, visit

About Big Brothers Big Sisters

For more than 100 years, Big Brothers Big Sisters has operated under the belief that inherent in every child is the ability to succeed and thrive in life. As the nation’s largest donor and volunteer supported mentoring network, Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers (“Bigs”) and children (“Littles”), ages 6 through 18, in communities across the country. They develop positive relationships that have a direct and lasting effect on the lives of young people and operate under the mission of providing children facing adversity with strong and enduring, professionally supported one-to-one relationships that change their lives for the better, forever.  For more information about Big Brothers Big Sisters visit

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