The ACN Reviews are in: J.D. Power Ranks Vivint Smart Home No.1 in Home Security Customer Satisfaction

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October 19, 2017–Provo, UT — Vivint Smart Home, the leading smart home and security services provider in North America, has been ranked highest in customer satisfaction among home security brands by J.D. Power, the customer experience benchmarking authority.

The 2017 J.D. Power Home Security Satisfaction Study found that Vivint Smart Home excelled at securing customers’ homes, ease of use; timeliness; and clarity of information provided. The prestigious Power Circle Rating of five was given to Vivint–the only company to earn such a ranking.

Vivint Smart Home creates simple, affordable security solutions for customers. Vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions all with flexible pricing as well as a no-contract option. ACN, Inc. is the world’s largest direct seller of telecommunications, energy and essential services for home and business. Utilizing the direct selling, or person to person, business model, ACN’s Independent Business Owners (IBOs) market Vivint’s security and automation services to their network of customers across the United States and Canada. This is one of many services offered by the direct selling giant.  “Aligning ACN with the best companies in the business is a top priority for us,” said Robert Stevanovski, Co-Founder of ACN. “Our IBOs and their customers expect nothing less, and we are proud to work with a company of Vivint’s caliber. Their designation by J.D. Power is incredibly well deserved.”

The J.D. Power 2017 Home Security Satisfaction Study measured overall satisfaction with home security brands among 3,134 customers who owned a professionally installed and monitored home/residential security system. The study identified 11 key performance indicators (KPIs) that had a significant effect on satisfaction (listed in order of importance): features of your security system met your needs; billing statements did not have errors; did not experience problems with your home security system; number of phone contacts needed to answer question/resolve problem; ability to control your system outside the home; two-way talk provided over the control panel; did not experience false alarms; reviewed the instruction manual or online support documents; sales contract terms fair and reasonable; smart/connected home features; and service technician arrived on time. To learn more about the Home Security Satisfaction Study, visit www.jdpower.com/press-releases/jd-power-2017-home-security-satisfaction-study.

For more information about  Vivint Smart Home, visit www.vivint.com.

About Vivint Smart Home

Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. For more information, visit www.vivint.com.

About ACN, Inc.

Founded in 1993, ACN is the world’s largest direct seller of telecommunications, energy and other essential services for residential and business customers. ACN provides the services people need and use every day including Digital Phone Service, Local & Long Distance, Wireless, Energy, Television, Home Security & Automation, High Speed Internet and Technical Support. ACN operates in 25 countries with offices located throughout North America, Latin America, Europe, Asia and the Pacific. For more information on ACN’s home-based business opportunity, visit acninc.com

It’s all About the Freedom at ACN: Lacey Ott’s Story

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Lacey is just like other moms–pressed for time, working too hard, and ridden with guilt for not spending enough time with her children. When she lost her job in the Pharmaceutical sales industry, she took a leap across the country to attend one of ACN’s International Training Events to see what being an IBO was all about.

Since attending her first ACN Training Event, Lacey hasn’t looked back. As an IBO she works from home and is afforded the opportunity to spend every morning with her son–quality time she wasn’t getting when she worked in Pharmaceutical sales.

Listen as Lacey tells her story and talks about the opportunity that ACN has provided her.

Starting the Conversation about Flash Wireless–Part 2

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In Part 1, we discussed the types of questions to ask customers to begin the conversation about Flash Wireless. Now we are going to show you how to keep that conversation going.

From the conversation so far, you should be able to place the potential customer into one of three segments:

Data Essentials–Data (and to a lesser extent, voice) performance really matters. This segment is willing to trade performance for budget. Flash Green (and, in most metro areas, Flash Purple) are the most likely networks for this segment. If the word Hotspot comes up, be prepared to discuss the inclusion of Hotspot in our Unlimited and Family Plan offerings.

Connectivity on a Budget–Most families are in this segment. Budget is more important than data performance, but, in most cases, they will not compromise on voice and text connectivity, especially in their home or office. This segment is more open to Voice over Wi-Fi solutions (coming soon to all of our networks), and are more open to adopting new technologies if they can save money. Note: this segment also has a budget for television, broadband, and energyListen carefully.

Low Loyalty/Usage/Dependence–“I have a cell phone.”  While their stories are not as glamorous as other segments, this segment is the most likely to say “yes” to help out a family member or friend. They tend to use less data, but still expect a dependable, easy to activate, and easy to maintain service. The most important follow up question for this segment is “When did you buy your cellphone?” as they have Galaxy SIII, S4 and iPhone 4S makes and models. While budget still matters, most of these customers do not realize the drastic improvement a new device can make to their experience. If the customer is open to a device upgrade, strongly suggest a make/model that is compatible with Flash Green. A 2 Gigabyte (GB) plan for $39 is likely to be more than sufficient for their needs.

After determining the individual’s smartphone dependency/identity as well as their constraints, don’t forget to ask “Where will you use this service?” This is really important, particularly when qualifying a customer for Flash Yellow or Purple. If the customer is in the Low Loyalty/Usage/Dependence segment and they are open to a device upgrade, don’t fight the coverage advantages of Flash Green. The price is the same for 2 GB regardless of network used.

Use the Strongest Markets maps located in the Flash Playbooks on ACN Compass. We spend a lot of time analyzing information from the best third-party providers, and our Strongest Market designation is highly accurate when the customer is using a new device. For example, it might be easier to sell a customer an Unlimited Plan on Flash Yellow in Ft Myers, FL (or Jackson, MS or Indio/ Palm Springs, CA or many other cities). But the experience will be dramatically better and your commissions will last longer if you put them on Flash Green.

Many of you have seen the RootMetrics app demonstrated at the events (type in “Coverage Map” in your app store browser – iTunes here and Android here). While we will cover this app in an upcoming video, Coverage Map provides the best network qualification for data and voice coverage for newer devices. If performance on a particular block or neighborhood is important, this app will be extremely useful to your customers.

The most important thing is to listen and position the best Flash Wireless product for their needs. Don’t try to change an Apple customer to Android unless they express a desire to try a new operating system. Don’t try to sell Unlimited data if the customer does not show signs of high data usage – unlike the major carriers, Flash Wireless prominently offers 2GB, 3GB, and 6GB plans. Each well-placed plan with a newer device on the right network produces a Flash Wireless promoter. You are one conversation away from turning this into a reality!

We want to hear how you start the Flash Wireless conversation.  Send your thoughts and comments to flashsaleshelp@acninc.com and if we select your input for a future article, we’ll comp you or your customers a free month of service.  Thanks again, and happy selling!

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